Mon-Fri: 8:30-18:00
Sat: 9:00-17:00
Due to conflict in the area, please check FCDO travel advice before travelling to the Middle East.
Due to conflict in the area, please check FCDO travel advice before travelling to the Middle East.
Please have your insurance policy number to hand, and have ready any documents you may have that could be relevant to your claim for cover as detailed under Sections 1 to 12 of your Policy Wording (for example Medical Certificates, travel tickets, boarding passes, letters from authorities/ public transport providers/airlines, depending on which section of cover you are claiming for).
If you do not have any documents with you, your claim might be delayed; please ask the operator for assistance.
If during your trip you require Medical Assistance or you need to cut short your trip please call the Assistance team on +44 1403 470 544 or +1 833 716 7356 when calling from within the USA or Canada.
The Assistance line is open 24 hours a day, 365 days a year.
If your outpatient treatment is likely to cost more than £350 or you are admitted into hospital abroad, someone must call The Assistance Team 24-hour medical emergency helpline as soon as possible.
If you have to cut short your trip, The Assistance Team must authorise this in advance. Failure to contact The Assistance Team may mean that we are not able to provide cover, or we may reduce the amount we pay for your medical treatment, or additional travel expenses.
Where you have a valid claim, and your medical expenses exceed £350 we will look to settle the bill directly with the medical provider where possible.
If you need to claim back any costs relating to your trip, please submit your claim online. Submitting your claim online is the quickest and easiest way to have it processed.
If you need to discuss an existing claim, or do not have internet access, please call the claims team on 01403 788 983 or +44 1403 788 983 if you are abroad.
Phone lines are open Monday to Friday 9:00-17:00 (excluding bank holidays).
To make a claim for legal costs & expenses please contact ARAG Legal Expenses Insurance Company Limited by calling +44 (0) 117 934 0548.
Please quote your policy number when calling. Phone lines are open 24/7.
You may also submit a claim via email to [email protected] or via post to the below address:
Unit 4a, Greenway Court
Bedwas
Caerphilly
CF83 8DW